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    Our Privacy Policy

    Returns and Warranty detail

    Privacy details

    CUSTOMER SERVICE POLICY

    IntruderShield wants happy customers. So it is our aim to give you prompt and reliable service. We will endeavour to dispatch your burglar alarm order within 3 days of receiving payment. Security system orders will be dispatched by Fastway Couriers or their associates. If there is an area agent servicing your area, the area agent may personally deliver the unit. If for any reason (temporarily out of stock, etc.) we cannot make dispatch within that time, we will advise you immediately.

    REFUND POLICY

    If items are out of stock, we will promptly refund the payment you have made, and then advise you immediately the IntruderShield security alarm arrives, when you can reorder at that time.

    WARRANTY POLICY

    We are an Australian-owned company that believes in the product, so with each unit you will get a full 12 months replacement warranty for our security system. Please make sure to fill it in and post it back for our records. However, the warranty is conditional on —

    1. The burglar alarm only being used indoors.
    2. The burglar alarm being used as directed.
    3. The burglar alarm never being opened or disassembled.
    4. The burglar alarm being handled with care and not dropped

    Please note that if these conditions are not met, the warranty will be voided.

    EXPORT ORDER RESTRICTIONS

    All prices and conditions refer to Australian orders deliverable to Australian addresses. Should you wish to order our security alarm from outside of Australia, please write to us and we will give you the appropriate postage, dispatch and insurance charges. All export orders must be prepaid in Australian dollars.

    PRIVACY POLICY:

    IntruderShield is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, and to personalise your shopping experience with us; that’s all. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

    SECURITY POLICY

    When purchasing from IntruderShield barking dog alarm your financial details (credit card details) are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption. This is the latest and most secure industry standard.

    If you have any queries or would like us to contact you, please send your questions to
    intrudershieldaustralia@gmail.comThis e-mail address is being protected from spambots. You need JavaScript enabled to view it
    or phone (03) 9836 8600.

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      Final Notice for people wanting to make purchases through this website:
      No more sales will be provided via intrudershield.com.au from this time onwards.

      ATTENTION: This Web service is no longer available.

      Intrudershield Australia wishes to thank all its existing customers for their contribution to the products success.
      Please review the notice below.
      Attention all Intrudershield Australia customers.
      The sales of new Barking Dog House Alarms will be withdrawn by the end of the month.
      30th March 2022
      This is due to an extended supply chain issue which impacts delivery time to an unacceptable level.
      Ultimately the change is due to a range of Covid19 related issues. The extra costs involved also flows through to the retail sale price.
      Unfortunately this places Intrudershield in uncompetitive position which means we would not be able to maintain our value product service.
      Warranty obligations as per our 12 months from purchase commitment will be maintained for the 12 months from this date up to and including the 30th March 2023 for eligible customers.
      The company will be contactable for any existing customer enquires during this 12 month period.
      IntruderShield Australia extends it’s thanks for your understanding of this situation.

      Kind Regards
      Customer Services,
      IntruderShield Alarms Australia

      IntruderShield® ABN: 217 0864 3950
      PO Box 3233 ,Burnley North LPO, VIC 3121, Australia
      email: intrudershieldaustralia@gmail.com – Ph: 61 3 9888 6522