CUSTOMER SERVICE POLICY
IntruderShield wants happy customers. So it is our aim to give you prompt and reliable service. We will endeavour to dispatch your burglar alarm order within 3 days of receiving payment. Security system orders will be dispatched by Fastway Couriers or their associates. If there is an area agent servicing your area, the area agent may personally deliver the unit. If for any reason (temporarily out of stock, etc.) we cannot make dispatch within that time, we will advise you immediately.
If items are out of stock, we will promptly refund the payment you have made, and then advise you immediately the IntruderShield security alarm arrives, when you can reorder at that time.
We are an Australian-owned company that believes in the product, so with each unit you will get a full 12 months replacement warranty for our security system. Please make sure to fill it in and post it back for our records. However, the warranty is conditional on —
- The burglar alarm only being used indoors.
- The burglar alarm being used as directed.
- The burglar alarm never being opened or disassembled.
- The burglar alarm being handled with care and not dropped
Please note that if these conditions are not met, the warranty will be voided.
EXPORT ORDER RESTRICTIONS
All prices and conditions refer to Australian orders deliverable to Australian addresses. Should you wish to order our security alarm from outside of Australia, please write to us and we will give you the appropriate postage, dispatch and insurance charges. All export orders must be prepaid in Australian dollars.
IntruderShield is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, and to personalise your shopping experience with us; that’s all. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
When purchasing from IntruderShield barking dog alarm your financial details (credit card details) are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption. This is the latest and most secure industry standard.
If you have any queries or would like us to contact you, please send your questions to
or phone (03) 9836 8600.